Return Policy

buyluno.com Return Policy

At buyluno.com, we want you to be completely satisfied with your men’s suit or tuxedo purchase. We understand that finding the perfect fit and style online can be challenging, which is why we’ve designed a straightforward return policy to ensure peace of mind when shopping with us. Below are the details of our return terms, applicable to all orders of formalwear placed on our website.

You may return any unused, unworn, and unaltered suits or tuxedos within 30 days of delivery for a full refund or exchange. All items must be returned in their original packaging, with all tags and accessories intact—this includes suit bags, hangers, and any accompanying documentation. Items that have been worn, altered, stained, or damaged will not be accepted for return, and no refund or exchange will be issued.

To initiate a return, please contact our customer service team at buyluno.com with your order number and reason for return. We will provide you with a pre-paid return label (for domestic orders) or detailed return instructions (for international orders). Return shipping costs for domestic orders are covered by us, while international customers are responsible for return shipping fees.

Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be credited to your original payment method, and you will receive a confirmation email once the process is complete. Please note that refund processing times may vary depending on your payment provider.

Custom-made or personalized suits and tuxedos are non-returnable and non-refundable, as they are crafted to your specific measurements and preferences. If you receive a defective or incorrect item (e.g., wrong size, color, or damaged), please contact us within 7 days of delivery, and we will arrange a free replacement or full refund, including return shipping.

By placing an order with buyluno.com, you agree to the terms of this return policy. If you have any questions or need assistance with a return, our customer service team is available to help you every step of the way.